At Timeless Gratitude, we are dedicated to ensuring your complete satisfaction with every luxury timepiece purchase. If you are not entirely satisfied, our return policy is designed to assist you.
Return Eligibility
- Timeframe: Items must be returned within 7 days of delivery.
- Condition: Watches must be unworn, in original condition, and include all original packaging, accessories, and documentation including warranty cards and manuals.
- Video Requirement: An unpacking video of the product is mandatory and must be provided for any claim involving incorrect, damaged, or missing items.
- Exclusions: Special orders, custom pieces, engraved items, and sourced watches are generally non-returnable. Contact us for specific details or possible exceptions.
How to Initiate a Return
- Contact Us: Reach out to our customer service team to request a Return Merchandise Authorization (RMA) number. Please provide your order number and reason for return.
- Pack Securely: Repack the watch in its original packaging with all accessories, seal securely, and clearly label with your RMA number.
- Ship the Return: Customers are responsible for return shipping costs. Please use a secure and insured carrier such as FedEx or UPS.
Refund Policy
- Processing Time: Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
- Restocking Fee: A 5% restocking fee applies to all returns and exchange requests due to the high value of our timepieces.
- Shipping Costs: Original shipping fees are non-refundable.
Authenticity Concerns
If you have any questions or concerns about your watch’s authenticity, please contact us immediately. We stand behind a 100% authenticity guarantee on all our timepieces.
Exceptions
- Watches purchased on sale, during promotions, or labeled “Price on Request” are not eligible for return.
- Watches showing signs of wear, damage, or alteration after delivery will not be accepted for return.
- All sourced timepieces are final sale and non-returnable.
Timeless Gratitude is committed to providing a seamless and respectful return experience. If you have any questions about our policy or need assistance, please contact our customer service team.
Contact Information
Timeless Gratitude