FAQs
How do I purchase a watch from Timeless Gratitude?
Shopping with us is smooth and secure. Simply add your desired watch to your cart and check out using your preferred payment option. For rare or “price on request” models, reach out via email, phone, or our contact form—our team will guide you every step of the way.
What payment methods are accepted?
We accept wire transfers, major credit cards, PayPal, Venmo, and convenient payment plans through Affirm.
Can I make an offer or request a special price?
Yes, we invite offers on select models. Look for the option to make inquiries, or reach out directly for personalized pricing on your next luxury purchase.
Do you offer discounts?
Our pricing is always competitive—and we may offer discounts for payments made by wire transfer. Contact us to discuss the best possible value for your selected watch.
Why haven’t I received my order confirmation?
Order confirmations may take up to 48 hours while we verify your payment details. Rest assured, we’ll update you as soon as your order is processed.
Why was my order cancelled and refunded?
We may cancel orders if payment verification fails or issues arise. Our team will be in touch to resolve any concerns or help you select an alternative payment method.
How can you offer such competitive pricing on luxury watches?
As an independent retailer—not tied to the restrictions of authorized dealer agreements—we have greater flexibility in sourcing and pricing, allowing us to pass savings directly to you.
How quickly will my watch ship?
We offer complimentary FedEx Ground or FedEx 2-Day shipping on orders over $500, with options for expedited delivery nationwide.
Do you have a retail location?
While we are Arizona based and nationally recognized, we operate both online and in-person. Schedule a private appointment to visit us if you’re local.
Is shipping insured?
Absolutely. Every shipment is fully insured from the moment it leaves our hands until it arrives securely with you.
What is your return policy?
Enjoy a 7-day return window and a one-year service warranty on every purchase. Full details are available on our returns page or by contacting us directly.
How do I return an order?
To start a return, please contact our team through email, phone, or our contact page for step-by-step instructions.
Do you offer a warranty?
Absolutely—all watches come with a one-year service warranty for additional peace of mind.
Are all your watches authentic?
Yes, every watch we sell is verified 100% authentic through our rigorous inspection process, backed by our guarantee. If a watch is ever found not to be authentic, we’ll issue a prompt full refund.
How do you verify authenticity?
Our expert team carefully authenticates every watch, checking serial numbers, movements, condition, and provenance by hand.
Are pre-owned watches serviced before sale?
Each pre-owned piece receives a thorough inspection and service by certified watchmakers to ensure it meets our highest standards.
Do watches include all original bracelet links?
Unless noted otherwise, all watches with bracelets arrive with the original links included.
Do watches come with their original box and papers?
Most watches feature original boxes and documentation unless specified in their listing. Detailed photos and inclusions are listed with each product.
Do watches have visible serial numbers?
Yes—all our watches include original serial numbers to ensure authenticity and full traceability.
Are the photos of the actual watch?
While stock images are sometimes displayed for models in high demand, we aim to feature photographs of the actual piece for sale. You may also request additional images or arrange a private video viewing before purchase.
Where do you source your watches?
We source from trusted worldwide channels—including authorized dealers, reputable wholesalers, private collectors, and trade shows. Every watch is carefully selected for authenticity, condition, and desirability.
How do you source your watches?
We source from a trusted network of wholesalers, authorized dealers, industry events, and private sellers. Every watch is handpicked, authenticated, and curated for quality.
How do I contact your support team?
Connect via email, phone, or our contact page—our friendly advisors are ready to assist and answer any questions.
How secure is my transaction?
Every purchase is protected by advanced payment encryption and secure checkout processes. Customer privacy is paramount—your information stays safe and confidential with us.
Are the photos shown of the actual watch I’ll receive?
We strive to showcase actual products, but due to rapid inventory turnover, some photos are representative. Reach out for exact images or book a virtual viewing with our team.
What sets your prices apart from authorized dealers?
As an independent retailer, we offer more flexible pricing and pass those savings directly to our clients—without restrictions from official brand partnerships.
What is an authorized or official dealer?
Authorized dealers officially represent brands and may have rigid pricing and inventory rules. As an independent retailer, Timeless Gratitude offers you greater options, flexibility, and savings.